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Taking Binondo one day at a time.



BLURB: Gerry Chua tells of how he brought the ailing family hopia business from financial disaster to worldwide fame. And how, with the ever changing façade of Binondo, Eng Bee Tin’s center of operations still remains firmly rooted in the hubbub of Ongpin St.
QUOTE: “The truth is, hopia ube started in America,” Gerry discloses. The foreign market embraced his product heartily.
Gerry Chua’s typical week involves visits to his nine Eng Bee Tin outlets and the factory; assisting his staff; and welcoming customers. As owner and president of perhaps the most recognized hopia and Chinese delicacy brand, and having handled the family business since age 21, Gerry knows most of the customers and greets them by name.
Baptism by fire
Familial obligation led Gerry to juggle work and school when the family hopia business began ailing in the early 1980s. Established in 1912 by his grandfather, Chua Chiu Hong, Eng Bee Tin was having a difficult time keeping up with the competition and paying their suppliers. While still a Management and Marketing student in PSBA, Gerry became adept preparing the hopia mix, baking, packaging, peddling and even delivering their goods to far flung areas outside Metro Manila. To help augment their income, he also sold fried siopao and fried ice cream. Day in and day out, the young Gerry was fraught with worry of being unable to fund the checks his father was issuing their suppliers. Gerry laments that word would spread like wildfire in the streets of Binondo if their checks bounced – which was often -- then suppliers would withdraw the delivery of flour, eggs and sugar to the Chuas.
Made in the Philippines, born in the USA
Out of necessity, Gerry knew that he would have to offer something new to his customers. It came to him one afternoon while enjoying ube ice cream at the supermarket. He chatted with the saleslady and asked what ice cream flavor sells repeatedly. Ube. And so, Gerry bought six jars of halayang ube and experimented on making his first batch of hopia ube. To perfect his recipe, he went to Pampanga and trained under the halayang ube experts.
But it wasn’t easy pushing a new product to a market familiar only with monggo and baboy flavors in the late 80s. Even his godfather who had a grocery then, refused his product. But this did not deter him from approaching the hopia exporter, Mr. Lim. He told himself that he should aim high. And aim high he did and was able to persuade the sought after exporter to bring 20 cases (an estimate of 400 packs) of hopia with him to the US—which Gerry gave for free. After two months, Mr. Lim came back and told Gerry that his hopia was not selling but he was ready to bring back 50 cases at cost. Back then, Eng Bee Tin hopia cost P9/pack. On their third transaction, Gerry provided 100 cases offered at P12/pack.
“The truth is, hopia ube started in America,” Gerry discloses. The foreign market embraced his product heartily. Gerry’s hopia ube is a hit especially to Filipinos abroad craving for a taste of home.
Hopia Ube wildfire
While the foreigners were enjoying Gerry’s hopia ube, the locals were hesitant to try the new flavor. Still struggling with their finances in the early 90s, it was TV show CityLine host, Cory Quirino, who gave Eng Bee Tin its much needed exposure. Gerry assisted Cory as a tour guide in Binondo for one of CityLine’s episodes. Gerry, a firefighter volunteer since age 16, represented the firefighting efforts of his community and showed CityLine their facilities. Cory was grateful for Gerry’s effort to assist her team and told him that she’d return to feature his hopia ube.
Two weeks after the Binondo episode was shown on air, Cory came back and featured Eng Bee Tin as promised. The next day, Eng Bee Tin’s phones were ringing off their hooks. Gerry reverently says, “Since then, all our financial problems vanished.”
Automate and innovate
With the sudden increase of customers here and abroad, it was imperative to increase and speed up their production. Gerry, through the help of his Japanese friend Mr. Yoshida, went to Japan to look into acquiring second hand machines for hopia production and packaging. The machine owner gave him a break and only asked him to pay for the dismantling fee of the machines.
Thus, Eng Bee Tin’s hopia pillow pack was born. From making 50 pieces of hopia a day by hand in the 80s, they can now produce 350 pieces of hopia per minute. Their 500 square meter factory in Paco, Manila can produce 26,000 packs of hopia in a day. With around 90 personnel to man their factory, nine outlets, and four delivery vans and 70 dealers nationwide, Eng Bee Tin has become a household name.
Early on, Gerry has always regarded communication as one of his key tools for success. He swapped all their handheld radio sets for mobile phones as soon as these became available. His drivers are equipped with mobile phones so he can monitor their delivery activities. Each of his outlets is installed with a landline and Point of Sale system. He can check the sales at any given time online with their centralized system. He also has Globe GSM cameras in chosen stores so he can keep an eye on his business.
Some four years ago, he put up www.engbeetin.com. According to Gerry, they receive 80-150 emails a day inquiring about their products from abroad. Email has helped him transact business online. He says that his website has greatly helped him expand his business reach without moving Eng Bee Tin elsewhere. He also takes advantage of the tri-media to advertise his products. And through his marketing efforts, his business is doing well and sustaining itself.
Eng Bee Tin and everything in between
“Customer is king,” he declares. To continue delighting his customers and leading the hopia industry, Gerry comes up with new flavors. He has launched pina, buko pandan, ube-queso, ube-langka, and ube-pastillas. Dieters, who can’t resist Eng Bee Tin, would be pleased to know that they also offer Hopia Monggo Lite and by year end, would be introducing Hopia Ube Lite.
“It’s not bad to get ideas from something else,” he surmises. Just like the first hopia ube came from the ube ice cream idea, Gerry’s aha moments are fueled by his desire to find out what’s already in the market. He finds inspiration from going to seminars and joining tradeshows. When he visits other countries, he checks out the competition. Today, his outlets also showcase other products such as tikoy and other Chinese delicacies.
Like his hopia filling, Gerry’s life is flavorful. Eng Bee Tin has become the springboard for his other endeavors in Ongpin.
His ninong who refused his products when Gerry was a young entrepreneur, left him to manage his Chuan Kee Restaurant. On it, Gerry built Café Mezzanine, a tribute to the Binondo firefighter volunteers.
A grateful Japanese noodle maker, who he met in Japan and promised a tour in Manila, gave him a noodle machine complete with instruction set and noodle recipe. In 2006, in honor of his wife’s birthday, he to put the machine to good use, which then gave birth to Mr. Ube Rice and Noodle House. The first P4.5M income of the latter helped purchase an ambulance for the community.
In his new ventures, Gerry maintains his Eng Bee Tin brand --- making sure that his shops always offer his hopia products. His products are now also available at distant islands such as Guam, Hawaii, Saudi Arabia, Japan, Alaska, Hong Kong and Europe.
With all his efforts, he was recognized and was given the Dr. Jose Rizal Award for Business and Entrepreneurship in 2006.
Gerry’s setback at the start is a stark contrast from where he has taken Eng Bee Tin today. It is his indomitable spirit, business sense and goodwill that kept and keeps him the leading hopia innovator in the country.
The story of Eng Bee Tin’s owner Gerry Chua is the realization of the line, “give a little love, and it all comes back to you.” In spite of all the know-how and innovation, his good heart is undoubtedly the greatest tool of his trade.
[SIDEBAR]
“Everybody loves hopia,” Gerry says with a smile. Indeed, his gastronomic delights are undoubtedly a Pinoy favorite. To keep his food safe for his “everybody” market, he shares:
Practice good manufacturing practice. Packaging of Gerry’s products is automated and each package passes through metal detection to ensure its safety. His products are BFAD-approved and US Patent registered. Eng Bee Tin is also recognized as the only hopia-maker in the country as a Superbrand by the Superbrands Marketing International, Inc.
“As much as possible, be natural. Don’t use chemicals,” Gerry reveals. Eng Bee Tin produces safe products because of safe ingredients. They use corn oil, for example, instead of the common lard, with no chemicals and no preservatives.
Keep your food fresh. Eng Bee Tin only sells freshly baked goods everyday with a shelf life of four days. However, kept frozen at -18ºC, the hopia can be kept for a year.
Train with the best. Gerry makes sure that he and his employees are trained by experts. BFAD and food technologists teach his staff proper food preparation and food safety.
“I treat my employees as my inside customer,” Gerry says. His employees are his partners and he recognizes the value of their work and inputs to the business. Safety begins in having the support of your team who understands what the business means to you as an owner.
Visit Eng Bee Tin at 628 Ongpin St., Binondo, Manila or through www.engbeetin.com.